republik 365 Casino & Sportsbook FAQ

Account opening on republik 365 takes three steps. First, visit our Open account page and enter your email address, mobile number, and a password. Second, verify your email by clicking the link we send you. Third, complete KYC verification by uploading a government-issued ID and proof of address (utility bill or bank statement). We verify your documents within one business day. Once verified, your account is active and you can deposit funds via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet). You must be at least 18 years old and a resident of a jurisdiction where our services are available.

No. Each person may hold only one account on republik 365. We detect duplicate accounts during KYC verification using identity documents and payment method records. If we discover that you are operating multiple accounts, we will close all accounts and forfeit any balance. Multiple accounts are prohibited to prevent fraud, money laundering, and bonus abuse. If you have lost access to an existing account, contact our support team to recover it rather than opening a new one.

Contact our support team via the About us page, which lists our email address and support hours. We respond to account inquiries, technical issues, and payment questions within one business day. Include your username and a description of your issue in your email. For urgent account security concerns (unauthorized login, suspected fraud), mark your email as urgent and we will prioritize it. We do not provide support via phone or social media—email is our primary contact channel.

Yes. We accept direct bank transfers from mobile banking, local payment, online payment, and e-wallet. When you select bank transfer as your deposit method, we provide you with our bank account details and a unique reference number. Transfer the funds from your bank account to our account using your bank's online or mobile app. Include your reference number in the transfer memo so we can match the deposit to your account. Bank transfers typically settle within one to two business hours during banking hours. We also accept mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment for faster deposits.

Withdrawal requests on republik 365 undergo a standard review process before funds are transferred to your payment method. Review typically takes one to three business days, depending on the time of your request and our verification workload. During review, we check that your account is in good standing, your identity is verified, and the withdrawal amount does not exceed your available balance. Once approved, funds are transferred to your payment method—bank transfers settle within one to two business hours, while online payment and e-wallet transfers (e-wallet, mobile banking, local payment, online payment, e-wallet) settle within minutes. We do not process withdrawals on weekends or public holidays such as Idul Fitri or Idul Adha.

Demo mode is not available on republik 365. All games—football sportsbook, live-dealer tables, slots, and esports markets—require a funded account. We do not offer play-money or practice accounts. To try our games, you must open an account, complete KYC verification, and deposit funds. Once your account is active, you can access all games and markets. If you are uncertain about a game's rules or settlement process, read the game rules in our Game Library or contact our support team for clarification before placing a bet.

Our weekly cashback offer returns a percentage of your net losses (losses minus wins) from the previous week. Cashback is calculated every Monday and credited to your account automatically—no claim required. The cashback percentage and minimum loss threshold vary by account tier and game category. Cashback is subject to terms and conditions, including wagering requirements before withdrawal. Cashback is not available during promotional blackout periods. For details on the current cashback rate and eligibility, check your account promotions page or contact our support team. Cashback is separate from any welcome bonus or deposit match offer.

Football markets on Liga 1, Piala Indonesia, Piala AFF, and other tournaments are settled based on the official final score. Markets close at the end of regular time (subject to verification plus injury time). Extra time and penalty shootouts are included in settlement if the match goes to those stages. Live markets (in-play bets) settle immediately after the event they cover—a goal market settles when the goal is scored, a corner market settles when the corner is taken. We settle markets within one hour of the match end. If a match is postponed or abandoned, unsettled markets are voided and stakes are returned. For detailed settlement rules for specific markets, see the market rules in our Game Library

We protect your personal information using encryption, secure servers, and strict access controls. Your password is encrypted and never stored in plain text. Your identity documents (ID, proof of address) are encrypted and stored on secure servers. We do not sell your data to third parties. We may disclose your information to law enforcement or regulatory authorities if required by law or court order. Your data may be transferred to and stored in jurisdictions outside your home country, where data protection laws may differ. For complete information about how we collect, use, and protect your data, see our Privacy Policy

If you forget your password, go to the Member login page and click "Forgot your password?" Enter your email address or username, and we will send you a password reset link. Click the link in the email and create a new password. The reset link expires after one hour for security. If you do not receive the reset email, check your spam folder or contact our support team. For security reasons, we do not reset passwords over the phone or email—you must use the password reset link. If you cannot access your email account, contact our support team with proof of identity and we will help you regain access to your account.

Two-factor authentication (2FA) adds a second layer of security to your account. To enable 2FA, log into your account, go to Account Settings, and select "Security." Choose your 2FA method—SMS code or authenticator app. If you choose SMS, we will send a code to your registered mobile number each time you log in. If you choose an authenticator app, download an app such as Google Authenticator or Authy, scan the QR code in your account settings, and enter the code shown in the app. Once enabled, you must enter your 2FA code in addition to your password to log in. We recommend enabling 2FA to protect your account from unauthorized access. Store your backup codes in a safe place in case you lose access to your 2FA method.

You can close your account at any time by contacting our support team. Once closed, your account cannot be reopened—you must open a new account if you wish to use republik 365 again. Before closing your account, withdraw any remaining balance. If you have an outstanding balance when you request closure, we will process a withdrawal to your registered payment method. Account closure is permanent and irreversible. We retain your account data for five years for regulatory compliance and fraud prevention. If you are closing your account due to a problem with our service or a dispute, contact our support team first—we may be able to resolve the issue without closure.